You agree to use this Website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any other person. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other harmful material, or by attempting to gain unauthorised access to the Website, the server on which it is stored or any connected system. Where we offer account registration or trade login, you must keep your login details confidential and not share them with anyone else. You are responsible for all activity carried out using your account. You must notify us promptly if you suspect any unauthorised use of your account or a security breach. We may suspend or terminate access to the Website or to your account at any time if we reasonably believe that you have breached these Terms, have provided inaccurate information, or are using the Website in a way that could damage us, other customers or third parties.

To place an Order, follow the steps on the Website and submit your Order at checkout. Before submitting, you should carefully review all details, including the Goods, quantities, delivery address and total price. You are responsible for ensuring that all information you provide is complete and accurate. After you submit an Order, you will usually receive an email acknowledging receipt. This acknowledgement confirms that we have received your Order but does not mean it has been accepted. A Contract is formed only when we send an order confirmation email, dispatch the Goods, or otherwise expressly confirm acceptance of your Order. We may refuse or cancel an Order for reasons including (but not limited to) unavailability of Goods, errors in pricing or product information, inability to obtain authorisation for payment, or suspicion of fraud or misuse. If we do so after payment has been taken, we will refund you for any amounts paid for Goods not supplied.

Prices for Goods are shown on the Website and are subject to change at any time. Unless stated otherwise, prices are in pounds sterling and may be shown inclusive or exclusive of VAT; the applicable VAT and total payable amount will be confirmed at checkout. Delivery charges and any other applicable fees will be displayed separately before you submit your Order. We take reasonable care to ensure that prices and other information on the Website are accurate, but errors may occur. If we discover an error in the price or description of Goods you have ordered, we will contact you and give you the option to reconfirm your Order at the correct price or to cancel it. If we are unable to contact you, we will treat the Order as cancelled and, where payment has already been taken, refund you in full. Payment methods accepted will be displayed on the Website at checkout. You confirm that the payment method used belongs to you or that you are authorised to use it. For most online Orders, payment is taken when you submit your Order. We are not obliged to supply Goods until we have received cleared funds in full.

Delivery options, areas, charges and indicative timescales are explained in more detail on our Delivery & Returns page, which forms part of these Terms. Any delivery dates or timeframes we provide are estimates only and are not guaranteed, although we will always try to meet them. Risk in the Goods passes to you when they are delivered to the delivery address you provided (or to another person you nominate to receive them). For business customers, delivery will be deemed to have taken place when the Goods are unloaded at the agreed delivery point or, if you are collecting, when the Goods are made available for collection. You must ensure that someone is available to accept delivery at the agreed time and that there is suitable access for our vehicles. If a delivery is missed, refused or cannot be completed due to insufficient access or instructions, we may charge you reasonable re-delivery or storage fees.

Your rights to cancel and return Goods depend on whether you are a Consumer or a business customer and on the type and condition of the Goods. A summary of our main rules, including any exclusions (for example for bespoke or perishable items), is set out on our Delivery & Returns page. That page forms part of these Terms. If you are a Consumer and you ordered online or by other distance means, you may have a legal right to cancel certain Contracts within 14 days of delivery without giving a reason. This right is subject to statutory conditions and exceptions. Where it applies, you must inform us clearly within the cancellation period and return the Goods to us in the required condition. We may reduce refunds to reflect any reduction in the value of the Goods caused by unnecessary handling or damage. For business customers, returns are at our discretion unless we are at fault; additional conditions, restocking charges or returns procedures may apply as stated on the Website or agreed with you in writing.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where it would be unlawful to limit or exclude liability. If you are a Consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We only supply the Goods for domestic and private use; if you use the Goods for any commercial, business or resale purpose, we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity. If you are a business customer, our total liability to you for all losses arising under or in connection with each Contract (whether in contract, tort, negligence or otherwise) is limited to the price paid or payable for the Goods under that Contract. Subject to the first paragraph of this clause, we exclude all implied conditions, warranties or terms to the fullest extent permitted by law and will not be liable for any indirect, consequential or special loss.

All intellectual property rights in the Website and its content, including text, graphics, logos, images, product data and software, are owned by or licensed to us. All such rights are reserved. You may view, print or download content for your own personal use or, in the case of business customers, for internal business use only. You must not copy, reproduce, modify, distribute, publish, transmit, sell, license or otherwise exploit any part of the Website or its content without our prior written consent, except as expressly allowed by law. You must not remove or alter any copyright, trade mark or other proprietary notices. If you upload or provide any content to us (for example reviews or images), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content on the Website and in our marketing, in any media, for so long as we reasonably require, provided that we use it in a lawful and reasonable manner.

These Terms, any Contract between you and us, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the laws of England and Wales. If you are a Consumer, you and we both agree that the courts of England and Wales will have jurisdiction, but nothing in this clause prevents you from bringing a claim in the courts of another part of the United Kingdom if you live there. If you are a business customer, you and we irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or any Contract.

If you have any questions about these Terms or about an Order, please contact us using the details below: VC Materials 311 Harrow Road, Wembley, Middx, HA9 6BD, United Kingdom Email: contact@vcmaterials.co.uk Phone: 07438420561 For queries about delivery, returns or problems with your Goods, contacting us as soon as possible helps us to resolve the issue quickly. Please include your order number and contact details when you get in touch.